"To Whom It May Concern,
This email is sent as a brief thank you for the wonderful work you do as an agency.
I especially want to recognize and thank your staff member (Worker) for the diligent and caring work she has done with me.
I needed a wheelchair for my upcoming hearing for social security disability and (Worker) ensured that I was provided with one.
I contacted the agency on Thursday, I was told that all the chairs were presently on reserve. (Worker) could have ended her support there, instead she contacted the Milwaukee office where the SSD hearing is to be held to check with them relative to whether or not there were wheelchair support onsite. She then retrieved the process and contact information on my behalf, called me back to relay the information to me, then she suggested that I give her time to further pursue whether or not your chairs on reserve could be freed up.
This morning, (Worker) called to inform me that she had indeed located a chair. We arranged for me to retrieve it at 11:00 am (I was early). (Worker) brought the chair out to me, put it in my car and even spent a few moments humoring an old girl that lives alone and don't get to talk to a lot of people.
Coming from a service environment of working with military spouses for nearly 20 years, I recognize superb service when I encounter it and (Worker) is the real deal. She went above and beyond, I am supremely appreciative of her work. Thank you (Worker).
May God forever shine his light upon you and the extraordinary work you do.
Information Access & Assistance 262.605.6646